Marchon Sucks Customer Reviews and Feedback
Marchon Eyewear is a United States-based manufacturer and distributor of eyewear and sunglasses. Founded in 1983, the company's portfolio includes several licensed brands in addition to its own house brands. The company is headquartered in Long Island, NY, and also operates offices in 18 other countries, with manufacturing in Italy, Japan, and China.
A former employee said this in a review: "From the first day I started with Marchon it was a challenge. If you are looking for a company that offers growth, a healthy team environment or a strong corporate direction then I would recommend looking at another brand".
Current Employee - Anonymous Employee says"management lack of care and politics"
Former Employee - Rolex North America Commuications/Marketing says"The company is suffering from a shrinking distribution channel & weakening brand portfolio. New management from outside the eyewear industry are intimidated by caring knowledgeable Marchon veterans."
Former Employee - Anonymous says"- All "promotions" are without a raise no matter how many new responsibilities you take on. - You will always be forced to take customer service calls even with 100 things on your plate. - Penalized for taking too long in the bathroom - Supervisors with high school mentalities, cliques, and knowing nothing about what you do. - Ridiculous call grading system - Unorganized phone queue with no priorities whatsoever. - No chance of moving to Corporate if you're a "35 hub" employee. - HR person changes constantly with no knowledge of your existence. - Your word isn't safe with anyone. If you don't want to start rumors DON'T talk."
Current Employee - Customer Service says"Benefits and Salary are poor. Management, HR are not there for the employees. Unfair placement and favoritism."
Current Employee - Anonymous Employee says"Self absorbed company who looks out for the better interest of themselves. They seem to applaud inappropriate behaviors between employees. If you're a chronic cheater, you'll love working here. This is like a whorehouse for Men & women alike. If you are married and have a spouse that works for the company, chances are your spouse is involved with an employee. If you are married and you work for this company, respect your marriage & don't take chances. None of these people are worth risking the loss of what you have at home. While there was no involvement with this person at the time, Lesson learned & sadly it took the crazy obsession of that individual. Your family & kids are far more valuable then some crazy unimportant fling. Don't risk their lives for that non-sense. The sad part of this whole thing is that the wrong person has to pay the consequences for the crazy obsessive behavior of an employee. The company looked out for the person in the wrong just because that person works there leaving the innocent ones at risk of more crazy obsessive behavior."
Former Employee - Inventory Clerk says"Poor salary, dirty, no breaks, sweatshop mentality. Incompetent management, Raises that would insult any human being. No gameroom or a place to unwind. Floor is in disrepair, broken floor tiles everywhere. There is a tv but you can't touch that dial. Company stuck in the 20th century the early years."
Current Employee - Anonymous Employee says"No advancement opportunity, will not promote from within, only people hired from outside will get the positions. The good employees leaves on their own and the bad employees gets away with doing less than bare minimum. Favoritism definitely exist with high school mentality for the upper managements. The upper management will "hear" what you want to say but will not "listen""
Current Employee - Customer Service Representative says"Honestly very disappointed. Favoritism exists here. I was excited to move up in the company, and unfortunately have now realized the likelihood of this happening, not only for me but for most CSR's, is slim to none unless you are a favorite, despite producing consistent above average work. You will be spoken down to by higher-ups, made to feel like you are nothing. Vacation days are seldom approved, you have to beg and plead to get a vacation day off. Occurrences are given if you don't have sick time accrued, even if you provide a doctor's note (takes almost 3 months to accrue 1 sick day). Shift bidding process doesn't make sense. It is unclear how shifts are assigned; seniority, performance, etc. don't seem to matter anymore. 50/50 chance you will get your first or second choice shift. Additional projects and work are assigned without prior notice, and no additional compensation is provided. The pay is very low to begin with. HR is useless. You can leave voicemails and call at any hour of the workday and won't get a response. High turnover rate for CSR's. I have seen many people come and go in my short time working here. Haven't met one person in this department that loves their job and plans on staying long term. Reasons stated above are just a few that are contributing to this general feeling of unhappiness among CSR's. Through their practices, management has proven they don't care about employees."
says"Horrible upper management that needs to reevaluate"
says"As mentioned by others here, unprofessional hiring practices and work environment tends to focus more on gossip and drama instead of hard work and respect. Interview process also includes questions that make you uncomfortable. Not a secure place to build a career. Listen to your instinct."
Sales Consultant (Former Employee) says"Tell you that you're on a guarantee for a year. Change that after 5 months. Tell you to hit certain KPIs but then that's not good enough. Tell you it's a marathon not a sprint. They allow individuals with years of experience to pad tickets and make customers mad with no penalty. Hard to make a living when nobody trust you. Took 4 visits to numerous locations to regain trust and get an order. Management did nothing to correct the issues."
Product Line Manager/Brand Manager (Former Employee) says"From the first day I started with Marchon it was a challenge. If you are looking for a company that offers growth, a healthy team environment or a strong corporate direction then I would recommend looking at another brand."
Regional Account Manager (Former Employee) says"I was a outside sales “team member” where my teammates were snakes and self-serving. It took me 6 months from when I was hired to actually talk to one of my “teammates”. The sales managers are big time drinkers and are part of the good ol’ boys fraternity. They constantly tweaked their commission plans to the point where you were paid very poorly, with no reimbursements for gas or any other expenses. Fortunately I networked to a respected frame manufacturer where they thank you for your hard work.nonevery poor management"
Customer Service (Former Employee) says"It is the same thing all day everyday no changes in the work. They will put you in departments with no training and just expect you to get it. management is not helpful."
Inventory Control Specialist (Former Employee) says"Place was run like a prison, all the supervisors thought that they were wardens. Everything was always about the company and never about the employees. Fast paced, deadlines to meet. All about production and quotas. The place was always dirty and everywhere you placed your feet were broken floor tiles. If you did a good job you never received praise for it because the company does not have employee incentive plans. Computers were ancient and cheap it always took so much longer to get any task done. You learn fast that you will grown tired of the place real quick. I enjoyed the people I worked with they were nice.The most enjoyable part of the job was when I got to leave to go home.Wednesday payday, ample parkingNo breaks, pay and raises, tv can't touch the remote., quotas."
Customer Care Representative (Former Employee) says"I worked there too long. Our benefits were slowly taken away over the few years I was there until one day they laid off 30 of us and closed the customer service dept to move it the U.S. Poorly managed company, administered by a parent insurance company, who has all the managerial style of an 80s venture capitalist. Bad procedures go on for years before they are reconsidered.Basic Income, Insurancefaceless management, unhappy workforce"
Customer Service Representative (Former Employee) says"• Developed financial portfolios, booklets and other financial marketing materials. • Thoroughly learned policies, procedures, requirements and standards for each account. • Maintained extensive records of inventory, fulfillments and monthly mailings. • Received and sorted email and electronic deliveries • Answered, screened and directed inbound phone calls."
Brand Associate (Former Employee) says"so unorganized, bad management, complacent people who are too comfortable, no room for growth, poor compensation, too emergent - everyone wants everything done yesterday. High tension everywhere, no one is happy, toxic environment.decent amount of time off and gym downstairseverything"
Employee (Current Employee) says"Good work/life balance. Good benefits. Flexible work hours. Below average compensation. Not enough room for advancement. Good place to start career after college. Not a viable longterm option.Work/life balance, benefitsCompensation, advancement"
Product Development Specialist- Calvin Klein (Current Employee) says"Everyone cares very much for the brand that they are entrusted with. Great brands, great results. Everyone is happy happy there. I wish dogs were allowed.LunchNo dogs allowed"
Marketing and Global Communications Specialist (Current Employee) says"- Great experience if you're coming right out of college, but there is no room for advancement. - Bonuses are ok - Raises are barely anything - good insurance and benefits"
A/R Collections Specialist (Former Employee) says"Helped everyone. Great group of people. Short term assignment.free lunchesshort breaks"
Customer Support (Former Employee) says"Good for young college students or retired people looking to returned to the workforce. No room for advancement and you basically do the same thing ALL day."
Warehouse Worker (Former Employee) says"I was a temp for a few months until they didn't need anymore help"
supervisor one year later (Former Employee) says"Incompetency is rewarded and management is held hostage by HR. YOu are rewarded with a promotion if the bosses and HR like you. I did learn job skills but the culture is backstabbing and not fun at all."
Hi-lo Operator (Former Employee) says"I didn't like it at all but they had me working like 12 hour days and there was dust every where that they never cleaned up and they had birds flying around there oh and they would block the fire doors a lotgot glassesnever saw my famliy"
Customer Service Representative (Former Employee) says"Typical call center desk job. If that's your thing, go for it but it's extremely under-stimulating, and promotions are limited. Also it seems that several "promotions" are not considered promotions, i.e. you don't get a pay raise but the additional work is "taken into account" during your annual review. Not a bad place but very bland generic people."
SC Logistics Analyst (Current Employee) says"The company is in the middle of a culture shift. There are pocket departments that are very corporate and others that are very liberal in their work approach. Atmosphere and work environment depends on which location you are assigned to. The HQ location in Melville is very quiet, lots of meetings. The Distribution location in Melville is louder, friendlier but they work longer hours. The Customer Service area is pretty strict on hours and contribution but they have a great training program and try to reward and recognize team members with lunches, awards, etc. Actual advancement at any of the locations is very difficult as there aren't many openings and if there are they are all lateral. If you want to improve yourself or learn something new there are plenty of opportunities but they don't come to you, you have to actively seek them out and take advantage of the programs that exist.They're tryingCompensation is lower than industry average and departments are very siloed."
Customer Service Inbound Representative (Current Employee) says"The job has many good benefits but the place is managed by a group of friends, they promise job advancement but there arent any."
junior designer (Current Employee) says"L'azienda, per come è gestita, ti offre la possibilità di vedere più aspetti del lavoro. Il mio tempo è dedicato a diversi altri aspetti che sicuramente contribuiscono ad avere una visione globale del processo produttivo."
Scott Crawford says"Took almost two months to receive frames and lenses. I can accept this given the pandemic. But then frames arrived defective. I returned and explained my concern by phone. In so many words, they called me a liar and said I could purchase another frame. I followed up with an email outlining the steps I would take including contacting the BBB. They have not responded to my email. The frames are in their possession, I have not been issued an exchange or refund and they are not responding to my communications. In my opinion this is unprofessional if not fraudulent."
Travis Weaver says"Horrible customer service, they charge for shipping your glasses back and a restocking fee! Never buy from them again!!"
Phil Gallardo says"Absolutely the worst experience. Frames direct made the incorrect lenses for my son. He was having headaches, didn’t pass his drivers test. Has fallen behind in school, couldn’t go to a Grand Canyon trip and still hasn’t received his correct glasses. You decide if that’s acceptable.-Phil Gallardo San Diego California"
Xavier Brenneman says"Complete waste of time, first time order and they say it's going to be 15-21 days just to make the glasses and then shipping time on top of that. Thought that was a bit excessive but whatever, figured I'd be patient. Waited 3 weeks at which point I get another email stating they didn't even have my frames and wouldn't get them in for another 2 weeks, then I would have to wait 8-10 days for lense processing and shipping time on top of that. Seeing as I needed glasses like a month ago and these didn't seem to ever be coming I decided to cancel the order, at which point they kept 45 dollars for doing absolutely nothing. Terrible customer service and will never return."